Cardlis Frequently Asked Questions (FAQ)
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Q) HELP! I Cannot Sign in to Cardlis.
Here are a couple items to check when you signup. Cardlis has a 2 step identity verification process to ensure safety and accuracy of all customers using the Cardlis Platform.
Email Verification – Cardlis will send an email to the address entered at signup. Please check your SPAM/JUNK folders as sometimes email services flag verification emails. IF YOU FEEL YOU MAY HAVE ENTERED THE WRONG EMAIL, YOU CAN CONTACT CARDLIS AT email@example.com. Cardlis will automatically fix incorrect emails that have a wrong domain name such as @hotnail.com or @gsnail.com…
Text Verification (OTP) – Cardlis will send you a text message to your phone number entered during signup, This number must be a Mobile number OR be a text enabled handset. If you receive an error for verification, Select change number and re-enter your phone number to have a new code sent to you!
Q) Do I need to fill out my Account Profile?
No. You can search for Retail Cards and add your own without a completed account. A completed Account Profile is only necessary to join Loyalty programs where a Retailer requires your Name or Mailing Address. Normally you would provide this information in the store; Cardlis provides the ease of Automatic Loyalty enrollment so you don’t have to spend time in store to fill out a form!
Q) Why Does Cardlis Ask for Mailing Address, Age and Phone Number to complete Account
Cardlis asks for basic Demographic Information so we can automatically sign you up for your desired programs within the Cardlis Community and provide them with information they need to build an In-Store customer account for you! Some businesses (Example: A Liquor Store) are required by law to make sure customers are of Legal age to participate in any Loyalty Program. ACCOUNT INFORMATION IS ONLY SHARED WITH RETAILERS OR BUSINESSES YOU HOLD CARDS WITH. Cardlis never collects or shares information stored on your phone and we never will.
Gift Card Purchases – Cardlis may use this account information in accordance with PayPal to verify that payment information belongs to the account holder and provide additional information in the case of any inquiry and/or product delivery in the future
If for any reason you would not like to provide account information to a Retailer or Business, then please contact Cardlis at firstname.lastname@example.org OR navigate to the Setting Tab in the Cardlis APP and disable Sharing.
Q) What is Community Cash?
Community Cash is an extra perk to supporting a local Cardlis store in the form of Cash to spend on Gift Cards in the Community. Every Point you earn in a local store Loyalty Program is matched by Cardlis and converted to Community Cash!
Once you reach $5.00 in Community Cash, you can apply it to a gift card purchase giving you the chance to buy a gift card at a discount rate! As an Example, you may have $10 in Community Cash; You can select a $50 gift card, apply $10 Community Cash and ONLY PAY $40! HOW SWEET IS THAT!
It really does Pay to Shop Local!
*Community Cash is formerly known as “Cardlis Cash” as carries the same program metrics.
Q) Is My Account/Profile Information Safe?
Q) How do I add a Personal Card from my collection.
1) From within the APP, select the “Home” screen
2) Select the “+” button from the Top Right Corner of the screen
3) Enter any details you have about your Card;
Mandatory entries are
- Card Name
- Card Category
- Bar-code, QR, PDF417 or scannable code (If no code is present you can manually enter the card number in Card number
- A picture of your Card for easy Identification from your Card List
All other information is for your own records and is not required for card creation. If a card you are trying to enter is already on the Platform, the Card Name or Brand Name may allow for a drop down selection that will auto-fill a Card image and company details!
Q) Why wont a Retailer accept a Card I manually added?
A Local Merchant or Retailer is not required to accept a Digit copy of their Program Card if they are not a member of the Cardlis Community or they may simply not have the hardware available to scan your Digital image. They should however have no issues with manually entering the Card or Program identification number if you provide them with that alternative as this is most likely their current measure of acceptance.
Q) Local Merchants / Location Services: Why am I asked to have Location Services on?
Cardlis is built to increase connections between Merchant/Retailers and Customers. Location Services enables Cardlis to match local Promotions and Gift/Loyalty Cards to potential Customers nearby. In the Case a Cardlis user opts out of enabling Location Services or Location services are not turned on, We use the available address from the User Profile for a location base. If no address is available, Cardlis will show Businesses and Promotions in alphabetical order.